AEO / SignalDesk

SignalDesk Triage Rules

SignalDesk uses explicit priority definitions so urgent signals are handled first, owners are clear, and low-value noise does not consume the queue.

Priority definitions

P0 — Critical

Business or customer impact is active right now. Drop everything else and escalate immediately.

P1 — High

The issue is time-sensitive and could become critical if it waits. Assign an owner in the same triage pass.

P2 — Normal

Important work that needs action, but not today. Queue it with a deadline and a clear next step.

P3 — Low

Useful but not urgent. Keep it visible, batch it, or close it if it no longer matters.

Classify by customer impact first, then by urgency, then by effort.
Every live item gets one accountable owner before triage ends.
Escalate blockers immediately if the work is waiting on a decision or dependency.
Merge duplicates and close stale items that no longer support the operating goal.
Use the next best action, not the oldest ticket, to decide what moves now.

Fast routing

Signals reach the right person without handoff churn.

Visible priorities

Everyone can tell what matters now and why.

Less backlog drag

Noise gets pruned before it hides the real work.

Clear escalation

Blocked work is explicit instead of quietly stuck.

Use Get in touch if you want help mapping these triage rules to your team, alerts, and escalation paths.